Helpdesk:  ShokzOpenRun/AEROPEX

This article covers the following topics:


How do I register my headphones for warranty?

Click Register my Aftershokz in the website menu and fill in the form

If your product was a gift, use the date you received them as your purchase date.


How do I charge my headphones?

You can charge your headphones with the provided magnetic charging cable. Please ensure the charger (not included) does not exceed 1 amp or 5 volts. We do not recommend "fast chargers" such as Android or tablet chargers. The LED on the headphones will turn from red to blue when charging is complete. You can also check battery status by powering on your headphones and clicking volume+ or volume-. Audrey will say “Battery High,” “Battery Medium,” “Battery Low” or “Charge Me.”

Please allow ample time to air-dry your headphones prior to charging if they’ve collected moisture from rain or sweat. Charging the headphones while moisture still exists can cause damage to the headphones.


What can I use to charge my headphones?

Aeropex includes two magnetic charging cables. Wall charger is not included. If you've lost your charging cable, contact our Customer Happiness Team


How long does it take to charge my headphones?

Aeropex takes 1.5 hours to charge from 0 to 100 percent. They arrive out of the box at approximately 50 percent charged.

Attached files

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User_Guide.pdf 1,004 KB
Last update: 05-06-2020
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