Helpdesk:  ShokzSPORTZ TITANIUM

My headphones won’t charge.

All of our headphones are covered by a two-year warranty. Please file a warranty claim here. 

My headphones won’t turn on.

All of our headphones are covered by a two-year warranty. Please file a warranty claim here

My headband snapped.

All of our headphones are covered by a two-year warranty. Please file a warranty claim here. 

My headphones only plays sound out of one side.

All of our headphones are covered by a two-year warranty. Please file a warranty claim here.

My LED light is blinking rapidly.

All of our headphones are covered by a two-year warranty. Please file a warranty claim here

My transducer is rattling.

All of our products come with a two-year warranty. Please file a warranty claim here.

My headphones sound different than traditional headphones.

You may notice your headphones sound a little different than traditional air-conduction headphones. This is normal. However, if you've noticed the sound quality has diminished over time, and you're still within two years since purchase, please file a warranty claim here.

Last update: 05-06-2020
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