Helpdesk:  ShokzOpenSwim/XTRAINERZ

How do I register my headphones for warranty?

Click Register my Aftershokz in the website menu and fill in the form

If your product was a gift, use the date you received them as your purchase date.

How do I charge my headphones?

You can charge your headphones by inserting them into the USB charging cradle. Please ensure the charger (not included) does not exceed 1 amp or 5 volts. We do not recommend "fast chargers" such as Android or tablet chargers. The LED on the headphones will turn from red to blue when charging is complete. You can also check battery status by powering on your headphones and clicking volume+ or volume-. Audrey will say “Battery High,” “Battery Medium,” “Battery Low” or “Charge Me.”

Please allow ample time to air-dry your headphones prior to charging if they’ve collected moisture from water, rain or sweat. Charging the headphones while moisture still exists can cause damage to the headphones.


What can I use to charge my headphones?

Xtrainerz includes a micro USB charging cradle. Wall charger is not included. 


How long does it take to charge my headphones?

Xtrainerz takes less than 2 hours to charge from 0 to 100 percent. They arrive out of the box at approximately 50 percent charged.


Where do I get music for Xtrainerz?

You must own the music to transfer the files to Xtrainerz. You can purchase music from Amazon, iTunes or Google Play.


How do I upload music to Xtrainerz?

Once music files are downloaded to your computer, insert your headphones into the USB charging cable, and the charging cable into your computer. Once Xtrainerz becomes a hard drive on your computer, open the folder and drag-and-drop music files. Disconnect USB charging cable when transfer of files is complete. 


What type of files will Xtrainerz accept?

Xtrainerz supports MP3, WAV, WMA, FLAC, and AAC formats.

Attached files

Name Size
Xtrainerz_User_Guide.pdf 8 MB
Last update: 05-06-2020
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