2-Year Warranty
Free 2-3 Business-Day Delivery
30 Days Return & Refund
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Controls Overview
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UNBOXING
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How to pair with phone
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How to pair with Windows
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How to reset
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Multipoint Pairing
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FAQ
Get Started
Shokz App
Pairing
Control Guide
Speaker & Microphone
TroubleShooting
Clean & Care
About Hearing
Customer Service

Tips:Kindly check if it is the newest version of Shokz App to get a better experience.

Get Started

How do I turn on/off my OpenRun Pro?
To turn on, press and hold the volume+ button for 2 seconds, which also acts as the power button. Audrey will say “Welcome to Shokz.” and remind battery status. LED will flash blue one time.

To turn off, press and hold the volume+ button for 2 seconds, which also acts as the power button. Audrey will say “Power Off.“ LED will flash red one time.
How do I charge my OpenRun Pro?
Charge the headphones with the included magnetic charging cable, and the headphones will turn it off automatically when charging. It supports quick charge.
How long does it take to charge my OpenRun Pro?
OpenRun Pro takes 1 hour to charge from 0 to 100 percent; 20-minute charge from 0 to 60 percent; 30-minute charge from 0 to 90 percent.; A 5-minute quick charge gives you 1.5 hours of listening time. The LED light will turn red to blue when the headphone finishes charging.
How to wear it if I wear a glasses or helmet?
It doesn’t matter if you wear headphones first or glasses/helmet first. But if you wear headphone first, it may sit on your head better.
How to adjust the band of my OpenRun Pro?
The band can't be adjusted. The size of the headphone is based on the head size of the majority of people, and to avoid friction between the band and the back of the head during exercise.

Shokz App

How to download the Shokz App?
You can search "Shokz" on the App Store or Google Play to download Shokz App.
Which model does Shokz App compatible with?
The Shokz App supports OpenRun Pro only at the moment.
What device and operating system does Shokz App require?
The Shokz App is compatible with mobile phones only, other devices like laptops, PC, tablets PC/Pad are not supported yet.

The OS of your mobile would require at least iOS11.0 / Android 6.0 or above.
How to connect the Shokz App with OpenRun Pro?
iOS:
The steps are suitable for first connecting and after resetting.
1. Starts the headphone from power off, pressing and holding volume + button until the LED indicator flashes red and blue.
2. Open the Bluetooth settings on your phone, select “OpenRun Pro” to pair with.
3. Open the Shokz App and follow the steps on the screen.
How to confirm the connection with the Shokz App is successful?
After connecting with the Shokz App, you can try to do any operation on the homepage, and the headphone acts appropriately including changing EQ, changing volume, skip to the next song.
About the registration on the Shokz App.
‒ You can register your OpenRun Pro only with the serial number on the Shokz App setting.
‒ App allows up to 5 OpenRun Pro to be registered.
‒ To modify the registration, kindly delete the registration and register again with correct information.
If you have any questions about registration with Shokz App, kindly contact our customer service team at customer.service@shokz.com, together with your mobile phone model and operating system version.
I can't log in on the App suddenly
We suggest that you check if the App is the newest version. If you still can't log in on the App, kindly contact our customer service team at customer.service@shokz.com, together with your mobile phone model and operating system version.
The Shokz App can't connect with OpenRun Pro
1. Power the headphone off.
2. Re-power the headphone to pair with the phone and back to Shokz App.
The Shokz App doesn’t work with OpenRun Pro.。
1. Power the headphone off.
2. Check Bluetooth settings on your mobile phone to make sure there is only one OpenRun Pro on the list.
3. Re-power the headphone to pair with the phone and back to Shokz App.
The Shokz App crashes.
We suggest that you can uninstall the App and then reinstallation of the newest version. If the problem still exists, kindly contact our customer service team at customer.service@shokz.com, together with your mobile phone model and operating system version.
The Shokz App doesn’t sync the headphone operation.
There is about a 10s delay for the Shokz App display. We suggest you can scroll down to refresh the Shokz App homepage.
The Shokz App can't connect with 2nd device using multipairing for the first time.
1. Power the headphone off.
2. Keep the headphone off for 5 seconds.
3. Re-power the headphone to try to pair the 2nd device again on the Shokz App.
The Shokz App is unable to switch from one device to the other using multipairing.
It is unable to switch on the Shokz App directly. You can switch devices through some notifications such as a phone call, or simply by using the opposite device.
The Shokz App can't register the headphone.
Kindly contact our customer service team at customer.service@shokz.com with your mobile phone and operating system.
The Shokz App can't upgrade the firmware of OpenRun Pro.
Kindly check if the firmware is the newest on the Shokz setting first. The requirements to do firmware upgrade:
1. The power of the mobile phone is above 30%
2. The power of OpenRun Pro is above 50%
3. The connection between OpenRun Pro and the Shokz App is stable
If the upgrading keeps the same, kindly contact our customer service team at customer.service@shokz.com with your mobile phone and operating system.
The firmware upgrading is paused on the Shokz App.
Don't worry! It won't affect the function of OpenRun Pro. You can upgrade again on the Shokz App.

Pairing

What devices will OpenRun Pro pair with?
OpenRun Pro will pair with most Bluetooth devices that use Bluetooth 3.1 or higher, including phones, tablets, computers and watches. It will not pair with gaming consoles. It will not pair with some transmitters.
Could OpenRun Pro pair with a smart TV?
OpenRun Pro can be paired with a Smart TV using Bluetooth v3.1 and up. If your TV does not have Bluetooth to connect with headphone directly, you'll need a Bluetooth transmitter.
How do I pair OpenRun Pro with my device?
1.Start with your OpenRun Pro powered off.
2. Enter pairing mode by pressing and holding volume+ for 5-7 seconds. Your OpenRun Pro will turn on (continue holding the button) and then the LED light will flash red and blue. Audrey will say "pairing" indicating pairing mode.
3. Open your device's Bluetooth settings and select "OpenRun Pro by Shokz". Audrey will say "connected."
How do I pair OpenRun Pro with multiple devices?
OpenRun Pro offers multipoint pairing, which allows users to connect to two devices at the same time. While you won’t receive audio from both devices at the same time, you’ll be able to seamlessly transition from one device to the other. To pair multiple devices through multipoint pairing:
1. Start with your OpenRun Pro off.
2. Press and hold volume+ until Audrey says “pairing” and the LED indicator flashes red and blue.
3. Press and hold the multifunction button and volume+ button for 3 seconds. Audrey says "multipoint enabled."
4. Open your first device's Bluetooth® menu and select "OpenRun Pro by Shokz." Audrey says "connected"
5. Turn your OpenRun Pro off.
6. Re-enter pairing mode by pressing and holding volume+ until Audrey says “pairing” and the LED indicator flashes red and blue.
7. Open your second device's Bluetooth® menu and select "OpenRun Pro by Shokz." Audrey says "connected."
8. Turn your OpenRun Pro off.
9. Turn your OpenRun Pro on. Your OpenRun Pro is now connected to both devices.

Furthermore, the function also can be accessed by the Shokz Appeasily.
How do I disable multiple pairing?
You can disable multiple pairing by pressing and holding the volume - button, and multifunction button under pairing mode. Audrey says"multipoint disabled".

Furthermore, the function also can be accessed byby the Shokz App/a>easily.
How do I switch from one device to the other using multipoint pairing?
When paired through the multipoint pairing process, OpenRun Pro will connect to whichever device is in range. If both devices are in range, it will connect to whichever device you were more recently using. During switching, there would be 5-10s delays. You can switch devices through some notifications such as a phone call, or simply by using the opposite device. Multipoint pairing may not work with all devices or transmitters.
How do I remove all connected devices on my OpenRun Pro?
You can change the devices to which your OpenRun Pro is paired by resetting the headphones, and then pairing the new devices. To reset OpenRun Pro:
1. Start with your OpenRun Pro off.
2.2. Enter pairing mode by pressing and holding volume+ for 5-7 seconds until Audrey says “pairing” and the LED indicator flashes red and blue.
3. Press and hold the multifunction button, volume+ button and volume- button (all three buttons) simultaneously for 3-5 seconds, until you hear two beeps or feel vibrations.
4. Turn your OpenRun Pro off. OpenRun Pro is now reset and can be re-paired with new devices.
After resetting, the headphones will clear all connected devices before. The headphones needs pairing with new devices under pairing mode.

Control guide

How do I enter pairing mode?
Press and hold the volume+ button for 3-5 seconds. Audrey says “Welcome to Shokz.” and remind battery status. Continue holding the volume+ button for an additional 2-3 seconds. Audrey will say “Pairing” and the LED light will flash red and blue, indicating pairing mode.
How do I check the battery status?
Press and hold the volume+ button for 2 seconds, which also acts as the power button. Audrey will say “Welcome to Shokz.” and remind battery status.
Click the volume+ or volume- button while music is paused. Audrey says “Battery High,” “Battery Medium,” “Battery Low,” or “Charge Me.” Please note this feature may not work on all devices.

Furthermore, the function also can be accessed bythe Shokz App easily.
How do I pause/play a song?
To pause the music, click the multifunction button once while music is playing. You’ll hear one beep.
To play a song, click the multifunction button once while music is paused. You’ll hear one beep.

Furthermore, the function also can be accessed bythe Shokz App easily.
How do I adjust the volume?
For the playing volume, click the volume+ or volume- buttons to turn up or turn down volume levels while music is playing.
For the beep volume, it is the default volume set in the factory and can't be adjusted.
How do I skip to the next song?
Double-click the multifunction button while music is playing. You’ll hear one beep. The next track will play.

Furthermore, the function also can be accessed bythe Shokz App easily.
How do I skip to the previous song?
Three-click the multifunction button while music is playing. You’ll hear one beep. The previous track will play.

Furthermore, the function also can be accessed bythe Shokz App easily.
How do I prompt my device’s intelligent personal assistant?
Press and hold the multifunction button for two seconds, prompting your phone’s intelligent personal assistant. The function depends on the connected device and application.
How do I change the EQ setting?
There are 2 EQ settings for OpenRun Pro. One is the Standard Mode for daily listening to music. The other one is Vocal Booster Mode, which offers crystal-clear sound for podcasts & audio books.
You can press and hold the volume+ and volume- buttons simultaneously for two seconds while music is playing. Audrey will prompt the current EQ.

Furthermore, the function also can be accessed by the Shokz App easily.
How do I change language on OpenRun Pro?
OpenRun Pro can support 4 languages, including Chinese, Japanese, English and Korean. You can follow the steps to change language.
1. Turn off your OpenRun Pro first;
2. Press the volume + button for 5-7 seconds until the headphone enter the pairing model ( LED light will flash red & blue);
3. Double click the multifunction button and you hear a beep to check the lanuage.

Furthermore, the function also can be accessed bythe Shokz App easily.
How do I reset OpenRun Pro?
1. Start with your OpenRun Pro off.
2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
4. Turn your OpenRun Pro off.

Speaker & Microphone

Does OpenRun Pro have a microphone?
Yes! OpenRun Pro has a dual noise reduction microphone so that you can answer and make a call with it.
After the headphone is connected, how to select the microphone channel on the laptop/PC?
(For Windows system): After the successful connection to a laptop. There are 2 channels for you to choose from.

Channel 1: Headphones (OpenRun Pro by Shokz Hands-Free AG Audio)
This channel is used to manage voice calls, etc.

Channel 2: Headphones (2-OpenRun Pro by Shokz Stereo)
This channel is used to manage the music channel, for listening to music, watching video and other audio output.
You can change the Channel via the bottom volume icon.

(For Mac series)
After the successful connection to Mac devices, it will automatically change Channel for you under actual situation.
How do I mute/unmute the mic?
To mute the microphone, press and hold the volume+ and volume- buttons simultaneously for two seconds while on a call. Audrey will say “Mute on.”
To unmute the microphone, press and hold the volume+ and volume- buttons simultaneously for two seconds while on a call with the mic muted. Audrey will say “Mute off.”
How do I answer/end a call?
Click the multifunction button once while a call is coming in. You’ll hear one beep and the call will be answered. If you want to end a call, click the multifunction button once while on a call. You’ll hear one beep and the call will end.
How do I reject a call?
Press and hold the multifunction button for two seconds as a call is coming in. You’ll hear two beeps and the call will be rejected.
How do I answer the call waiting and hang up current call?
Press and hold the multifunction button for two seconds as a call is coming in. You’ll hear one beep and the current call will be ended.

TroubleShooting

My OpenRun Pro isn't charging.
You can file a warranty claim here within 2-year warranty period.
My OpenRun Pro keeps vibrating and beeping when charging
OpenRun Pro has moisture detected alert. If there is sweat or water on the charging port, it will alarm you with vibration and beep. Wipe the port with soft tissue, wait until the port is dry enough then you could charge again. If the problem still exists, you can file a warranty claim here within 2-year warranty period.
My OpenRun Pro keeps the LED light on all the time.
We suggest that you can charge OpenRun Pro and put them on a dry place for a few days. If the LED light is still on, you can file a warranty claimhere within 2-year warranty period.
My OpenRun Pro won’t turn on.
We suggest that you charge the OpenRun Pro to check if the OpenRun Pro is out of the battery first, and confirm that you are pressing and holding the volume+ button, which acts as the power button on OpenRun Pro, for 3-5 seconds. Audrey will say “Welcome to Shokz.” and remind battery status.

If you continue to be unable to power on your headphones, Please file a warranty claim here.
My OpenRun Pro won’t enter pairing mode.
Most connectivity problems are resolved with the following step, you can try to do that by the following instructions:
1. Clear all paired Bluetooth lists in the connected devices.
2. Restart the connected devices.
3. Reset OpenRun Pro.
4. Charge OpenRun Pro for a few minutes.
5. Pair your OpenRun Pro again.
My OpenRun Pro turns themselves off without being prompted.
If it is the first time to happen the issue, we would like to recommend you to keep it for a while to check whether the issue happens in the future. If the issue happens frequently on your OpenRun Pro, you can file a warranty claim here within 2-year warranty period.
My OpenRun Pro won’t pair with any devices.
Most connectivity problems are resolved with the following step, you can try to do that by the following instructions:
1. Clear all paired Bluetooth lists in the connected devices.
2. Restart the connected devices.
3. Reset OpenRun Pro.
4. Charge OpenRun Pro for a few minutes.
5. Pair your OpenRun Pro again.
My OpenRun Pro keeps disconnecting from my devices.
Most connectivity problems are resolved with the following step, you can try to do that by the following instructions:
1. Clear all paired Bluetooth lists in the connected devices.
2. Restart the connected devices.
3. Reset OpenRun Pro.
4. Charge OpenRun Pro for a few minutes.
5. Pair your OpenRun Pro again.
My OpenRun Pro only has sound on one side.
If using a phone, please check your accessibility settings to ensure the volume is equally balanced between both left and right sides.
After checking the phone’s accessibility settings, we suggest that you try to reset your OpenRun Pro.
1. Start with your OpenRun Pro off.
2. Enter pairing mode by pressing and holding volume+ for 5-7 seconds until Audrey says “pairing” and the LED indicator flashes red and blue.
3. Press and hold the multifunction button, volume+ button and volume- button (all three buttons) simultaneously for 3-5 seconds, until you hear two beeps or feel vibrations.
4. Turn your OpenRun Pro off. OpenRun Pro is now reset and can be re-paired with your device.
If the above step can't be helpful to you, you can file a warranty claim here within 2-year warranty period.
My OpenRun Pro doesn't have sound at all.
Please confirm that the volume is turned up on both your device and on OpenRun Pro. If both are turned up, please reset OpenRun Pro by following instructions:
1. Start with your OpenRun Pro off.
2. Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your OpenRun Pro will turn on, and then the LED light will flash red and blue.
3. Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
4. Turn your OpenRun Pro off.
Your OpenRun Pro is now reset and can be re-paired with your device.
If the reset does not resolve the issue, you can file a warranty claim here within 2-year warranty period.
My OpenRun Pro can't change the volume on the laptop.
First of all, you are able to adjust the volume while the headphone is playing music.
(For Windows system):
After the successful connection to a laptop. There are 2 channels for you to choose from.
Channel 1: Headphones (OpenRun Pro by Shokz Hands-Free AG Audio)
This channel is used to manage voice calls, etc.
Channel 2: Headphones (2-OpenRun Pro by Shokz Stereo)
This channel is used to manage the music channel, for listening to music, watching video and other audio output.
The volume only can be changed under Channel 2, kindly change the Channel via the bottom volume icon.


(For Mac series)
After the successful connection to Mac series, it will automatically change Channel for you under actual situation.
The listeners can't hear my voice clearly.
A manual reset may help resolve some sound quality issues. To reset your OpenRun Pro:
1.Start with your OpenRun Pro off.
2.Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your OpenRun Pro will turn on, and then the LED light will flash red and blue.
3.Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
4.Turn your OpenRun Pro off.
Your OpenRun Pro is now reset and can be re-paired with your device.
If the issues of the microphone continue, kindly contact usor email at customer.service@shokz.com
My OpenRun Pro microphone isn't picking up my voice.
A manual reset can help resolve some sound quality issues. To manually reset your headphone:
1.Start with your OpenRun Pro off.
2.Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
3.Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
4.Turn your headphones off.
Your OpenRun Pro is now reset and can be re-paired with your device.
If this does not resolve the issue, please file a warranty claim here.
The headband on my OpenRun Pro is snapped.
If your OpenRun Pro is snapped on the headband, you can file a warranty claim here within 2-year warranty period.
A button on my OpenRun Pro falls off.
If your OpenRun Pro falls off a button, you can file a warranty claim here within 2-year warranty period.
My OpenRun Pro is peeled from speaker.
If your OpenRun Pro is peeled from speaker, you can file a warranty claim here within 2-year warranty period.
My OpenRun Pro cannot reach 10 hours of battery life.
The time would varies from different volume. OpenRun Pro owns 16 degrees in volume. 10 hours lasting time is based on the standard volume(lower 4 degrees from the maximum volume). Under the maximum volume, OpenRun Pro can last 4 hours. The lasting time is based on many factors, including battery, volume, environment and so on. More details kindly contact us or email at customer.service@shokz.com.

Clean&Care

How do I clean my OpenRun Pro?
We recommend that you clean your OpenRun Pro on a regular basis by rubbing it down with a clean, dry cloth.
How do I store my OpenRun Pro?
When not in use, we suggest you store your OpenRun Pro in a safe, dry place within a portable pouch, semi-hard zipper case, or hard case.
What happens if my OpenRun Pro gets wet?
IP55 water-resistant means the products are anti-spray(3.63mm) from water for 1~3 minutes. When you wear the headphones in the continually rain the water might enter it through speakers. Therefore, kindly don't use the headphone in the rain and water for a long time.
What happens if i charge OpenRun Pro while it’s wet?
We have also designed a moisture detected alert in the OpenRun Pro, it would start vibrating if the charge port is wet. Wipe the port with soft tissue, wait until the port is dry enough then you could charge now.

About Hearing

What are the differences between Shokz's headphones and hearing aids?
The main differences are the function. The hearing aids work by amplifying sound to make the users get the amplified sound while our headphones are featured with the bone conduction technology which the sound is transmitted by the bone instead of amplifying the sound. Moreover, our headphones need to connect a playing device but hearing aid can work alone.
Can individuals with hearing loss benefit from bone conduction headphones?
As the situation varies person from person, we are unable to confirm that whether our headphones will work for any particular individual. We suggest you can ask the doctor first, or there are plenty of retailers with in-store demos, we encourage you to give them a try. Kindly see the retailers here.
Can Shokz's headphones work with hearing aids?
It depends on the type of hearing aids, the headphones are ear-hook style and suitable to wear at the same time with hearing aids if there is space at ear. With Bluetooth, the headphones need to be paired with a device to play the music via Bluetooth. We would suggest you can contact the support team of the hearing aids to confirm the function. Moreover, there are plenty of retailers with in-store demos, we encourage you to give them a try. Kindly see the retailers here.

Customer service

About Warranty Claim
We do offer a 2-year warranty for all our customers that bought headphones from the authorized agents, against manufacturing defects for all of its authentic products from the date of purchase. If you experience a manufacturer defect at any point in the first two years, kindly apply for a warranty claim. More detail reference here.
About Order
The orders placed on uk.shokz.com enjoy a 30-day return window. If you're not satisfied with your purchase for any reason, simply return it within the 30-day trial period from the purchase date for a refund. More detail about order reference here.
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