FAQ
Product Registration
User Guide
Warranty Claim
FAQ
*Notes: Due to the brand upgrading, the word Shokz in the following text will be learned as AfterShokz in your headphones if your product was received before 29th Dec 2021.
Get Started
Connecting
Control Guide
Speaker & Microphone
TroubleShooting
Clean & Care
About Hearing
Customer Service
Get Started
How do I turn on/off my OpenSwim (Formerly Xtainerz)?
To turn on, press and hold the Multifunction/Power Button for 3 seconds. Audrey says “Welcome to Shokz”
To turn off, press and hold the Multifunction/Power Button for 3 seconds. Audrey says “Power Off”
To turn off, press and hold the Multifunction/Power Button for 3 seconds. Audrey says “Power Off”
How do I charge my OpenSwim (Formerly Xtainerz)?
You can charge your OpenSwim (Formerly Xtainerz) with the provided USB charging cradle. Attach your OpenSwim (Formerly Xtainerz) to the USB Charging Cradle, make sure the Pogo Pins of the OpenSwim (Formerly Xtainerz) and the terminals of the USB Charging Cradle are in contact with each other. Connect the USB Charging Cradle to a computer or a USB wall charger. Please ensure the charger does not exceed 5 volts. We do not recommend fast chargers, and the headphone will turn it off automatically when charging.
How long does it take to charge my OpenSwim (Formerly Xtainerz)?
OpenSwim (Formerly Xtainerz) takes about 2 hours to charge from 0 to 100 percent. They arrive out of the box at approximately 50 percent charged. The LED light will turn red into blue when the headphone finishes charging.
How to wear OpenSwim (Formerly Xtainerz) headphones while I am in swim goggles or cap?
OpenSwim (Formerly Xtainerz) headphones fit well with swim goggles and caps. It doesn’t matter if you wear OpenSwim (Formerly Xtainerz) first or goggles/caps first.
What is the waterproof performance of OpenSwim (Formerly Xtainerz)?
According to IEC 60529 " Degrees of protection against ingress of water (IP Code), the waterproof specification of OpenSwim (Formerly Xtainerz) is IPX8.
IPX8: After testing, when submerged in a depth of 2m water for 2 hours, OpenSwim (Formerly Xtainerz) can still maintain its operability.Note:
If you are using a OpenSwim (Formerly Xtainerz) in a swimming pool, do not wear it more than 2 meters deep.
IPX8: After testing, when submerged in a depth of 2m water for 2 hours, OpenSwim (Formerly Xtainerz) can still maintain its operability.Note:
If you are using a OpenSwim (Formerly Xtainerz) in a swimming pool, do not wear it more than 2 meters deep.
Can OpenSwim (Formerly Xtainerz) swim in the sea?
Sure, OpenSwim (Formerly Xtainerz) can swim in the sea. Kindly pay attention to clean it with water and wipe dry with a dry cloth after use.
How to adjust the band of my OpenSwim (Formerly Xtainerz)?
The band can't be adjusted. The size of the headphone is based on the head size of the majority of people, and to avoid friction between the band and the back of the head during exercise.
Connecting
How to connect Xtraienrz to PC?
Attach your OpenSwim (Formerly Xtainerz) to the USB Charging Cradle, make sure the Pogo Pins of the OpenSwim (Formerly Xtainerz) and the terminals of the USB Charging Cradle are in contact with each other. Connect the USB Charging Cradle to a computer, it will show a “OpenSwim (Formerly Xtainerz)” hard drive on your computer.
What format does OpenSwim (Formerly Xtainerz) support?
OpenSwim (Formerly Xtainerz) supports audio format in MP3, WMA, FLAC, WAV, AAC;
How to transfer content, including audiobooks and music files, into OpenSwim (Formerly Xtainerz)?
1.You can download the audio files such as songs, audio books with the correct format into your computer.
2.Attach your OpenSwim (Formerly Xtainerz) to the USB Charging Cradle, make sure the Pogo Pins of the OpenSwim (Formerly Xtainerz) and the terminals of the USB Charging Cradle are in contact with each other. Connect the USB Charging Cradle to a computer, it will show a “OpenSwim (Formerly Xtainerz)” hard drive on your computer, and you can drag and drop audio files, such as songs and audio books, or folders into the "OpenSwim (Formerly Xtainerz)" hard drive.
3.You may create folders in the “OpenSwim (Formerly Xtainerz)”to organize your audio files, and then you can use the “Play Current Folder”function of OpenSwim (Formerly Xtainerz) to listen to audio files in a specific folder.
4.You may disconnect the USB Charging Cradle once file transfer is complete and the LED indicator will flash red and blue while OpenSwim (Formerly Xtainerz) organizes the files. The OpenSwim (Formerly Xtainerz) buttons are not functional temporally.
2.Attach your OpenSwim (Formerly Xtainerz) to the USB Charging Cradle, make sure the Pogo Pins of the OpenSwim (Formerly Xtainerz) and the terminals of the USB Charging Cradle are in contact with each other. Connect the USB Charging Cradle to a computer, it will show a “OpenSwim (Formerly Xtainerz)” hard drive on your computer, and you can drag and drop audio files, such as songs and audio books, or folders into the "OpenSwim (Formerly Xtainerz)" hard drive.
3.You may create folders in the “OpenSwim (Formerly Xtainerz)”to organize your audio files, and then you can use the “Play Current Folder”function of OpenSwim (Formerly Xtainerz) to listen to audio files in a specific folder.
4.You may disconnect the USB Charging Cradle once file transfer is complete and the LED indicator will flash red and blue while OpenSwim (Formerly Xtainerz) organizes the files. The OpenSwim (Formerly Xtainerz) buttons are not functional temporally.
Can OpenSwim (Formerly Xtainerz) headphones work with online Apps?
OpenSwim (Formerly Xtainerz) headphones do not have Bluetooth to connect online Apps. You will need to download audio files and then transfer them to be stored in the headphone memory.
Control Guide
How do I change the EQ setting?
There are 2 EQ settings of OpenSwim (Formerly Xtainerz). One is General Mode for daily use. The other one is Swimming Mode for swimming. You can press and hold Mode button for 2 seconds to change EQ.
How do I check the battery status?
When you power on the OpenSwim (Formerly Xtainerz), the voice prompt announces the battery levels. When the OpenSwim (Formerly Xtainerz) is in use, click Volume"+"/"-" while music is paused and a voice prompt "Charge me" announces if the battery needs to be charged. The LED indicator flashes red every 5 seconds when the battery needs to be charged.
How do I change the voice prompt language?
Press and hold volume"+" and volume "-" buttons for 2 seconds to select the language that you use.
How do I adjust the volume?
For the playing volume, click the volume+ or volume- buttons to turn up or turn down volume levels while music is playing.
For the beep volume, it is the default volume set in the factory and can't be adjusted.
For the beep volume, it is the default volume set in the factory and can't be adjusted.
How do I change the play mode of the songs?
Click Mode button to select songs playing mode in Normal/Repeat/Shuffle mode.
How do I use "Folder Mode" to play songs?
1.You need to create folders on "OpenSwim (Formerly Xtainerz)" when you transfer content.
2.Press and hold Volume"-" and Multifunction/Power Button for 2 seconds, and voice prompt announces "Play Current Folder", it means you can just play the audio files in current folder.
3.If voice prompt announces "Play All Folder", it means the all songs that you transfer into OpenSwim (Formerly Xtainerz) will be played.
4.You can press and hold Volume"+" and Multifunction/Power Button for 2 seconds when you are under "Play Current Folder" state to change the folder that you want to play. You will hear “Next Folder”.
2.Press and hold Volume"-" and Multifunction/Power Button for 2 seconds, and voice prompt announces "Play Current Folder", it means you can just play the audio files in current folder.
3.If voice prompt announces "Play All Folder", it means the all songs that you transfer into OpenSwim (Formerly Xtainerz) will be played.
4.You can press and hold Volume"+" and Multifunction/Power Button for 2 seconds when you are under "Play Current Folder" state to change the folder that you want to play. You will hear “Next Folder”.
How do I pause/play a song?
To pause, click Multifunction/Power Button while music is played. You’ll hear one beep.
To play, click Multifunction/Power Button while music is paused. You’ll hear one beep.
To play, click Multifunction/Power Button while music is paused. You’ll hear one beep.
How do I skip to the next track?
Press and hold Volume"+" for 2 seconds while music is playing. You will hear one beep. The track will skip to the next one.
How do I go back to the previous track?
Press and hold Volume"-" for 2 seconds while music is playing. You will hear one beep. The track will go back to the previous one.
Speaker & Microphone
Can I use OpenSwim (Formerly Xtainerz) headphones for calls?
OpenSwim (Formerly Xtainerz) headphones do not assemble Bluetooth nor microphone, thus not possible to use for phone calls.
TroubleShooting
When I plug the OpenSwim (Formerly Xtainerz) from my computer, why the LED indicator is flashing?
OpenSwim (Formerly Xtainerz) starts to build the database(the indicator flashes red and blue) when it is removed from the computer. Nothing can be done with OpenSwim (Formerly Xtainerz) while building the database. Please confirm that the database is completed before use (the indicator light ends blinking).
My OpenSwim (Formerly Xtainerz) keeps the LED light all the time
We suggest that you can charge OpenSwim (Formerly Xtainerz) and put them on a dry place for a few days. If the LED light is still on, you can file a warranty claim here within 2-year warranty period.
My OpenSwim (Formerly Xtainerz) cannot be operated to “Next Folder”.
1.You can switch to next folder only when you are in the status of "Play Current Folder" .
2.You can press and hold Volume"+" and Multifunction/Power Button for 2 seconds when you are under "Play Current Folder" state to change the folder that you want to play. You will hear “Next Folder”.
2.You can press and hold Volume"+" and Multifunction/Power Button for 2 seconds when you are under "Play Current Folder" state to change the folder that you want to play. You will hear “Next Folder”.
My OpenSwim (Formerly Xtainerz) cannot be recognized by computer.
Make sure to keep the Pogo Pins of the OpenSwim (Formerly Xtainerz) and the terminals of the USB Charging Cradle are dry and clean.
Attach your OpenSwim (Formerly Xtainerz) to the supplied charging cradle properly and firmly.
If the computer has not recognized the OpenSwim (Formerly Xtainerz), remove the OpenSwim (Formerly Xtainerz) from the supplied charging cradle and then attach to the charging cradle again.
If the OpenSwim (Formerly Xtainerz) is still not recognized by computer, try a different USB port on the computer or a different computer.
If the OpenSwim (Formerly Xtainerz) continues to be not recognized by computer, you can file a warranty claim here within 2-year warranty period.
Attach your OpenSwim (Formerly Xtainerz) to the supplied charging cradle properly and firmly.
If the computer has not recognized the OpenSwim (Formerly Xtainerz), remove the OpenSwim (Formerly Xtainerz) from the supplied charging cradle and then attach to the charging cradle again.
If the OpenSwim (Formerly Xtainerz) is still not recognized by computer, try a different USB port on the computer or a different computer.
If the OpenSwim (Formerly Xtainerz) continues to be not recognized by computer, you can file a warranty claim here within 2-year warranty period.
My OpenSwim (Formerly Xtainerz) can't store any file but there is no file on it.
Due to the privacy protection on Mac, kindly delete the files again in Trach of Mac OS.
My Xtraienrz still play the songs that I deleted on the computer.
Due to the privacy protection on Mac, kindly delete the files again in Trach of Mac OS.
Some audio files cannot be played by OpenSwim (Formerly Xtainerz).
OpenSwim (Formerly Xtainerz) supports audio format in MP3, WMA, FLAC, WAV, AAC; Kindly assure that the files are within the format. Their spec range as following details:
MP3
File extension: .mp3
Bit rate: 32 kbps to 320 kbps (Supports CBR & VBR)
Sampling rate: 8, 11.025, 12, 16, 22.05, 24. 32, 44.1, 48 kHz
WMA
File extension: .wma
Bit rate: 32 kbps to 192 kbps (Supports CBR & VBR)
Sampling rate: 8, 11.025, 12, 16, 22.05, 24. 32, 44.1, 48 kHz
Linear PCM
File extension: .wav
Bit rate: 128bbps to 1,411 kbps
Sampling rate: 8, 11.025, 12, 16, 22.05, 24. 32, 44.1, 48 kHz
AAC
File extension: .aac
Bit rate: 16 kbps to 320 kbps (Supports CBR & VBR)
Sampling rate: 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, 48 kHz
FLAC
File extension: .flac
Sampling rate: 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, 48 kHz
Note: OpenSwim (Formerly Xtainerz) only support WAV file in Linear PCM format.
MP3
File extension: .mp3
Bit rate: 32 kbps to 320 kbps (Supports CBR & VBR)
Sampling rate: 8, 11.025, 12, 16, 22.05, 24. 32, 44.1, 48 kHz
WMA
File extension: .wma
Bit rate: 32 kbps to 192 kbps (Supports CBR & VBR)
Sampling rate: 8, 11.025, 12, 16, 22.05, 24. 32, 44.1, 48 kHz
Linear PCM
File extension: .wav
Bit rate: 128bbps to 1,411 kbps
Sampling rate: 8, 11.025, 12, 16, 22.05, 24. 32, 44.1, 48 kHz
AAC
File extension: .aac
Bit rate: 16 kbps to 320 kbps (Supports CBR & VBR)
Sampling rate: 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, 48 kHz
FLAC
File extension: .flac
Sampling rate: 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, 48 kHz
Note: OpenSwim (Formerly Xtainerz) only support WAV file in Linear PCM format.
The headband on my OpenSwim (Formerly Xtainerz) is snapped.
If you OpenSwim (Formerly Xtainerz) is snapped on the headband, you can file a warranty claim here within 2-year warranty period.
My OpenSwim (Formerly Xtainerz) isn’t charging.
Check the Pogo Pins of the OpenSwim (Formerly Xtainerz) and the terminals of the USB Charging Cradle are dry and clean, and make sure they are in contact with each other. If the OpenSwim (Formerly Xtainerz) continues to not charge, you can file a warranty claim here within 2-year warranty period.
My OpenSwim (Formerly Xtainerz) isn’t lasting 8 hours.
The battery will be affected by the usage time. The last time is based on many factors, including battery, volume, environment and so on. More details kindly contact us or email at customer.service@shokz.com.
How to list the track order on OpenSwim (Formerly Xtainerz)?
First, we would like to explain to you the issue of OpenSwim (Formerly Xtainerz) sequence playback.
In fact, OpenSwim (Formerly Xtainerz) files are sorted according to the transmission time. For example, you drag 10 files into OpenSwim (Formerly Xtainerz) disk. If the last file completes the transmission first, it is the first song on OpenSwim (Formerly Xtainerz). But the last file can't be seen as the first song on the computer since the computer has its own sorting order. For this reason, you will hear songs in shuffle instead of in order.
If you want the audio files that transferred to OpenSwim (Formerly Xtainerz) are played in the order you want, you can refer to attachments, including guide and document.
In fact, OpenSwim (Formerly Xtainerz) files are sorted according to the transmission time. For example, you drag 10 files into OpenSwim (Formerly Xtainerz) disk. If the last file completes the transmission first, it is the first song on OpenSwim (Formerly Xtainerz). But the last file can't be seen as the first song on the computer since the computer has its own sorting order. For this reason, you will hear songs in shuffle instead of in order.
If you want the audio files that transferred to OpenSwim (Formerly Xtainerz) are played in the order you want, you can refer to attachments, including guide and document.
Clean & Care
How to clean the headphones after going to the beach and seaside?
Kindly pay attention to clean it with water and wipe dry with a dry cloth after use
How do I clean my OpenSwim (Formerly Xtainerz)?
We recommend that you clean your OpenSwim (Formerly Xtainerz) on a regular basis by rubbing it down with a clean, dry cloth.
How do I store my OpenSwim (Formerly Xtainerz)?
When not in use, we suggest you store your OpenSwim (Formerly Xtainerz) in a safe, dry place within a portable pouch, semi-hard zipper case, or hard case.
About Hearing
Can individuals with hearing loss benefit from bone conduction headphones?
As the situation varies person from person, we are unable to confirm that whether our headphones will work for any particular individual. We suggest you can ask the doctor first, or there are plenty of retailers with in-store demos, we encourage you to give them a try. Kindly see the retailers here
Customer Service
About Warranty Claim
We do offer a 2-year warranty for all our customers that bought headphones from the authorized agents, against manufacturing defects for all of its authentic products from the date of purchase. If you experience a manufacturer defect at any point in the first two years, kindly apply for a warranty claim. More detail about warranty claim reference here
About Order
The orders placed on uk.shokz.com enjoy a 30-day return window. If you're not satisfied with your purchase for any reason, simply return it within the 30-day trial period from the purchase date for a refund. More detail about order reference here
