What is return & refund policy
Satisfaction is guaranteed on all Shokz Products purchased by consumers directly from the website shokz.com.au. We want you to be thrilled, so if you're not satisfied with your purchase for any reason, simply return it at your expense within the 30-day trial period from the purchase date for a refund. Purchasing the headphones from other authorized resellers, we advise you to contact them for return and refund support.
What do I need to do for the return & refund
If you are not satisfied with your purchase, you can ask for a return and refund which required to:
a. Within 30 days from the date of purchase
b. Complete package with all accessories
c. In good condition and suitable for resale
d. Postage paid by the customer and delivered to the designated warehouse
How to file a return&refund
Kindly contact our customer service team here or email firstname.lastname@example.org with your order number, or you can log in to your account to file a return&refund. We will handle your requirements within 2 business days.
What is the procedure for the return&refund
If you are not satisfied with your purchase, you can ask for a return and refund, the process would be:
1. Contacting the customer service team to get return address;
2. Return your parcel with order number tags to the appointed warehouse and update tracking information;
3. Warehouse receives and inspects the parcel;
4. Refund will be fulfilled within 5 business days after all details confirmed.
How long does the return & refund take
Generally, we will handle the requirements within 2-3 business days. After confirming the return parcel by the warehouse, the refund will be fulfilled within 5 business days.
How to exchange
Due to the price difference, we only can support the color exchange service. Kindly contact us to return the headphone at your expense for color exchanging. If you would like to exchange the model, we advise you to file a return and refund for a quick handle. You can make another purchase with your favorite headphone at the same time. All return postage will be at your expense.
What should I do if I received different units
If the headphone received differs from you ordered, we will recycle the units and resend the correct one for you. Please contact the customer service team here or email email@example.com with your order number and headphones photos.