24-Month Warranty
Free 2-3 Business-Day Delivery
30 Days Return & Refund

Return & refund policy

What is return & refund policy

Satisfaction is guaranteed on all Shokz Products purchased by consumers directly from the website shokz.com.au. We want you to be thrilled, so if you're not satisfied with your purchase for any reason, simply return it at your expense within the 30-day trial period from the purchase date for a refund. Purchasing the headphones from other authorized resellers, we advise you to contact them for return and refund support.

 

What do I need to do for the return & refund

If you are not satisfied with your purchase, you can ask for a return and refund which required to:
a. Within 30 days from the date of purchase
b. Complete package with all accessories
c. In good condition and suitable for resale
d. Postage paid by the customer and delivered to the designated warehouse

 

How to file a return&refund

Kindly contact our customer service team here or email customer.service@shokz.com with your order number, or you can log in to your account to file a return&refund. We will handle your requirements within 2 business days.

 

What is the procedure for the return&refund

If you are not satisfied with your purchase, you can ask for a return and refund, the process would be:
1. Contacting the customer service team to get return address;
2. Return your parcel with order number tags to the appointed warehouse and update tracking information;
3. Warehouse receives and inspects the parcel;
4. Refund will be fulfilled within 5 business days after all details confirmed.

 

How long does the return & refund take

Generally, we will handle the requirements within 2-3 business days. After confirming the return parcel by the warehouse, the refund will be fulfilled within 5 business days.

 

How to exchange

Due to the price difference, we only can support the color exchange service. Kindly contact us to return the headphone at your expense for color exchanging. If you would like to exchange the model, we advise you to file a return and refund for a quick handle. You can make another purchase with your favorite headphone at the same time. All return postage will be at your expense.

 

What should I do if I received different units

If the headphone received differs from you ordered, we will recycle the units and resend the correct one for you. Please contact the customer service team here or email customer.service@shokz.com with your order number and headphones photos.

 

What should I do if the headphone faulty when received

If the headphone can't work properly at first. Please contact the customer service team here or email customer.service@shokz.com with your order number and headphones photos or video.




Get 10% OFF Your First Order!
Sign up to receive exclusive offers and our latest updates!
You Could Win Free Headphones!
Enter for your chance to win a pair of OpenRun and receive promotions, updates and more!
Follow us
Stay ahead with our latest news, share your Shokz stories, and tag #ShokzSquad for a chance to be featured