How long can I receive the parcel after a successful paid?
Generally, the orders will be processed within 2 business days.
A final confirmation email with the tracking number will be sent to you once shipping out. During the promotion and public holidays, there will be some delays to shipping products.
How about the courier services?
Packages would be delivered by Startrack and AusPost randomly, and the designated courier isn't supported at the moment.
How about the shipping fee?
The orders placed on Shokz.com.au enjoy free shipping fee with standard delivery. For cost details of the 30-day return and refund policy, please see here.
What should I do when the parcel was marked as delivered while I didn't receive it?
If you don't receive the parcel while the logistics show it is signed, another parcel will ship to you after the lost confirmation with the warehouse and the logistics company. Please contact the customer service team here or email support.au@shokz.com with your order number.
What should I do if I didn't receive the parcel for a long time?
If you don't receive the parcel for a long time, another parcel will ship to you after lost confirmation with the warehouse and the logistics company. Please contact the customer service team here or email support.au@shokz.com with your order number.
