Shokz Single Earbud Purchase Program Terms & Conditions
Overview
This is a Single Earbud Purchase Program ("Program") offered by Shokz. If you lose or accidentally damage one earbud (Left “L” or Right “R”), and the loss or damage is not covered under Shokz’s Limited Warranty, you may be eligible to purchase an individual replacement earbud at the applicable retail price to pair with your remaining functional earbud and charging case.
By placing an order through this Program, you acknowledge and agree to the following Terms & Conditions.
Eligibility
To participate in this Program, all of the following requirements must be met:
1. Applicable Model: This program applies exclusively to Shokz OpenFit Air 2. Shokz reserves the right to update the list of eligible models at any time.
2. Proof of Ownership: To prevent unauthorized resale, fraud or misuse, users must provide valid proof of ownership of the original product or set, such as an official order number, purchase receipt, or serial number, upon request.
3. Original Set Integrity: The remaining functional earbud and the charging case must each be genuine Shokz products, and the case serial number must be intact and verifiable where applicable. Shokz reserves the right to refuse service if the device is suspected of being counterfeit, stolen, or obtained through unauthorized or fraudulent means.
Product Availability
Individual earbuds are available while supplies last.
If the selected earbud is temporarily unavailable, Shokz will contact you to discuss available options, which may include:
a. Delaying shipment until inventory becomes available;
b. Offering an alternative available option, where applicable; or
c. Canceling the order and issuing a refund to your original payment method.
Pricing & Package Contents
1. Package Contents: Each package includes one (1) earbud (L or R) and a user guide only. Charging cases, charging cables, and other packaging accessories are not included.
2. Pricing & Fees: The applicable retail price is charged per earbud. The price is subject to change and will be confirmed at the time of purchase. Shipping fees, duties, and local taxes (if applicable) will be calculated and billed at checkout.
Commercial Return Policy
1. 30-Day Satisfaction Guarantee
Individual earbuds purchased through the Shokz Single Earbud Purchase Program are covered by a 30-day satisfaction guarantee. If you are not satisfied with your purchase for any reason, you may return the individual earbud within 30 days of the purchase date for a refund.
This commercial return policy is in addition to, and does not limit, any statutory consumer rights that apply to you.
2. Return Process
To initiate a return, please contact Shokz within the 30-day return period. And to be eligible, the product must be returned in resalable condition, including all original packaging and accessories.
Please contact us here to initiate a return request. We will respond with instructions within 2 business days. Once your request is approved, you will receive a return label to send back the order without any return fee. The product must be returned to our designated address within 7 days after your request is approved.
After our warehouse receives and inspects the returned parcel, your refund will be processed within an additional 2–5 business days
3. Exchange for Incorrect Model or Color
If you accidentally purchase the wrong model or color, please contact our customer service team here within 30 days from the purchase date.
Commercial Warranty Policy
1. Individual earbuds are covered under this Commercial Warranty Policy. It applies only to defects in materials or workmanship arising under normal use. Nothing in this Commercial Warranty limits, excludes, or modifies any rights you may have under applicable consumer protection laws.
2. The purchased single earbud is covered by the longer of:
a. the remaining warranty period of your original product or
b. 90 days from the purchase date of the single earbud.
Note:
Your existing earbud(s) and charging case, if any, remain covered only for the original product's remaining warranty period. Purchasing a single earbud does not extend or renew the warranty period of these existing components.
If the original product's warranty period has expired, the warranty provided for the purchased single earbud does not extend to your existing earbud(s), charging case, or other original components.
3. The warranty does not cover:
a. Accidental damage or drops;
b. Liquid or moisture damage;
c. Misuse, abuse, negligence or improper handling;
d. Normal wear and tear, or cosmetic deterioration;
e. Loss or theft;
f. Unauthorized repair, modification, or disassembly.
4. Individual earbuds or sets purchased through unauthorized third-party channels, as well as counterfeit units, are not eligible for warranty service. To file a warranty claim for an individual earbud purchased through this Program, you will need to provide valid proof of purchase, an order number, or a verifiable serial number. Shokz will provide the applicable claim procedure, including any required diagnostic information, return instructions and return address. If these requirements are not met, Shokz reserves the right to deny warranty service.
Shipping Policy
Single earbud orders are eligible for free standard shipping. Orders are generally processed and shipped within 2–3 business days after payment is received. Once your order has been shipped, you will receive a shipping confirmation email with the tracking information. Please note that order processing may take longer during major promotional periods or public holidays.
Delivery times may vary depending on your shipping address, delivery method, and local logistics conditions. If expedited delivery is available in your region, the applicable delivery options and estimated delivery times will be displayed at checkout.
If your tracking information indicates that your parcel has been delivered but you have not received it, or if your parcel has been significantly delayed, please contact Shokz Customer Service and provide your order number. We will investigate the delivery status with the relevant warehouse and shipping carrier. If the parcel is confirmed to be lost or significantly delayed, we will arrange a new shipment for you in accordance with our applicable policies.
Pairing Requirements
1. Manual Re-Pairing Required: A newly purchased individual earbud cannot be used immediately upon receipt. Users must complete the required reset and re-pairing procedure with their existing earbud and charging case.
2. Firmware Update: To ensure proper pairing and functionality, please make sure both earbuds are running the latest compatible firmware version. If the earbud is not functioning properly after pairing, please follow the instructions in the official Shokz App to check and complete firmware updates, or contact customer support for guidance.
Service Limitations
1. Shokz reserves the right to limit the number of individual earbud purchases associated with the same original set to ensure fair use of the Program.
2. Shokz may refuse service where:
a. The product is counterfeit;
b. The product has been altered or tampered with;
c. Eligibility requirements are not met; or
d. Fraudulent or abusive activity is suspected.
Statutory Consumer Rights
General
Nothing in these Terms, including any commercial warranty or return policy, is intended to limit, exclude, or modify any rights or remedies that cannot be limited, excluded, or modified under applicable law. This policy applies in addition to, and does not affect, any mandatory statutory rights you may have as a consumer in your country or region of residence.
Seller, Service Provider and Guarantor Information
For the purposes of these Terms, the entity identified below for your country or region of residence is the seller of the individual earbud, the provider of the Program, and the guarantor under the Commercial Warranty.
United Kingdom, Australia and New Zealand
Shokz Global Limited
Units 701 to 703 and 705 to 708, 7th Floor, Building 16E, Phase Two, Hong Kong Science Park, Pak Shek Kok, New Territories, Hong Kong, China
European Union and European Economic Area
Shokz Euro B.V.
Schipholweg 103, 2316 XC Leiden, The Netherlands
Japan
Shokz Japan 株式会社
東京都台東区上野三丁目14-2-301室, Japan
EU/EEA and UK Consumers
Legal Guarantee of Conformity
If you are a consumer in the EU/EEA or the United Kingdom, you have statutory rights in relation to goods that are not in conformity with the contract, including where the goods are faulty, not as described, or not fit for their stated purpose.
For consumers in the EU/EEA, Shokz is liable under the applicable law for a lack of conformity that becomes apparent within two years from delivery of the goods, subject to any longer period or additional remedy available under applicable law.
For consumers in the United Kingdom, goods must be of satisfactory quality, fit for purpose and as described, and you may have statutory remedies under applicable law if they do not meet these requirements.
These statutory rights are provided by applicable law and are not affected by any commercial warranty offered under this Program.
Statutory Right of Withdrawal
If you are a consumer in the EU/EEA or the United Kingdom, you have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by an unequivocal statement, for example by email to [support email address]. You may use the model withdrawal form below, but you are not required to do so.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Any applicable legal exception to the right of withdrawal will be stated clearly before you place your order.
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
— To [here the trader's name, geographical address and, where available, his fax number and e-mail address are to be inserted by the trader]:
— I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*),
— Ordered on ()/received on (),
— Name of consumer(s),
— Address of consumer(s),
— Signature of consumer(s) (only if this form is notified on paper),
— Date
(*) Delete as appropriate.
Australian Consumers
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Under the Australian Consumer Law, if a product fails to meet a consumer guarantee, the remedy to which you are entitled depends on whether the failure is major or minor.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. When the problem is minor, the supplier may choose to provide a repair, replacement, or refund.
The benefits given to you by any commercial warranty under this Program are in addition to other rights and remedies you may have under the Australian Consumer Law.
Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of New York, U.S.A. If you reside in a country where consumer protection standards are higher than herein or under the laws of the State of New York, U.S.A., such higher standards prevail.
General
1. By participating in this Program, you agree to these Terms and Conditions.
2. Shokz reserves the right to verify eligibility, refuse service where the applicable requirements are not met, and modify, suspend, or discontinue the Program for future orders, except where prohibited by applicable law.
For any inquiries, please contact Shokz Customer Service Team.
